Frequently Asked Questions
Everything you need to know about your Maison Close experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days, while express options are available for delivery within 1-2 business days depending on your location.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, certain intimate apparel cannot be returned.
How do I find my correct size?
Each product page features a detailed size guide. We recommend taking your measurements and comparing them to our chart to ensure a perfect fit.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines will be calculated automatically at checkout based on your destination.
How should I care for my delicate garments?
To preserve the quality of our fabrics, we recommend hand washing in cold water with a gentle detergent and laying flat to dry. Avoid machine drying or bleach.